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Community Manager

MasterClass
Location
United States (Remote)
Posted
17 days ago
Department
Marketing
What they actually want (must-haves)
  • 6+ years of experience in community management, learner or member experience, customer engagement, or a related field
  • Proven experience building and growing an engaged online community
  • Exceptional written communication and facilitation skills
  • Hands-on experience with community platforms such as Circle, Slack, Discord, Discourse, or Mighty Networks
  • Strong organizational and project management skills
  • Comfortable using engagement and retention data to test ideas and improve the community experience
What the job really is

As a Community Manager at MasterClass, you will be responsible for creating and managing the community experience for cohort-based programs, particularly the MasterClass Executive program. Your role involves developing community strategies, facilitating engagement, and managing multiple cohorts while ensuring a welcoming environment. You will also collaborate with various teams to enhance the community experience based on learner feedback and insights.

Benefits
  • Equity
  • Comprehensive benefits (medical, dental, vision, flexible PTO, and more)
Things to weigh
  • Salary range is location-based and may not reflect the exact compensation for all applicants
  • The role involves managing multiple cohorts simultaneously, which may be demanding
  • The position requires flexibility in working hours around live programming and key cohort milestones
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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