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← MarqVision

Senior Customer Success Manager, Enterprise & Strategic Accounts

MarqVision
Location
San Francisco, California
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • 4+ years of Customer Success and/or Account Management experience within the SaaS field in the US market
  • Proven experience owning complex enterprise renewals and expansions
  • Ability to demonstrate strategic thinking to grow partnership value across large, matrixed customer organizations
  • Excellent customer-facing skills including training, coaching, and conflict resolution
  • Strong written and verbal communication skills as well as business and technical acumen
Nice to have
  • Understanding of the software development lifecycle, legal tech, brand protection/IP enforcement, SaaS, and/or related fields
  • Familiarity with marketplace or platform enforcement programs (e.g., Amazon Brand Registry, Alibaba)
  • Prior experience working alongside legal or compliance teams in a customer-facing capacity
What the job really is

As a Senior Customer Success Manager at MarqVision, you will manage the entire lifecycle of strategic customer accounts, ensuring they receive maximum value from the company's AI-powered brand integrity solutions. Your role involves onboarding, training, and maintaining relationships with key stakeholders, while also coordinating with internal teams to address customer needs and drive account growth. You'll be proactive in monitoring account health and implementing strategies to mitigate risks and enhance customer satisfaction.

Benefits
  • Flexible PTO
  • Hybrid work model
  • Equity in every offer
  • Comprehensive health, dental, and vision coverage
  • Parental leave
  • 401(k) plan
Things to weigh
  • Total compensation range provided, but pay is determined by various factors
  • Role involves managing multiple senior stakeholders across large organizations, which may require strong interpersonal skills
  • Position requires a proactive approach to customer management and risk mitigation
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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