HHiring Reality
← Mark43

Technical Account Manager

Mark43
Location
Manchester
Posted
23 days ago
Department
Global Services
What they actually want (must-haves)
  • At least 5 years of experience in a technical account management role at an enterprise software company
  • Proven experience with strong technical support skills across pre- and post-sales
  • Technical expertise in digital technologies, SaaS, and front-end development
  • Excellent communication, analytical, and problem-solving skills
  • Ability to work from the customer site in Manchester up to 5 days a week
What the job really is

As a Technical Account Manager at Mark43, you will be responsible for driving customer success for UK accounts by implementing and troubleshooting technical services for public safety agencies. Your role involves analyzing customer needs, advocating for them, and collaborating with various teams to ensure satisfaction and effective product use. You will also track account metrics and guide stakeholders through technical implementations, all while fostering long-term relationships with clients.

Benefits
  • 28 days holiday plus UK bank holidays
  • Private medical, dental, and vision insurance through AXA Health and BUPA, fully paid for you and your dependents
  • 18 weeks paid parental leave for primary caregivers plus a ramp-back programme
  • Income protection (75% of salary) and death in service cover (4x salary), fully paid
  • Pension through Nest with 3% employer contribution
  • Gym reimbursement for you and your partner
Things to weigh
  • No salary listed
  • Role requires completion of Non-Police Personnel Vetting (NPPV) security clearance up to level 3
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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