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Customer Success Engineer, Enterprise

Manifest
Location
Remote
Posted
18 days ago
Department
Customer Success
Salary
$158,200 – $169,500
What they actually want (must-haves)
  • 5+ years of experience in a customer success, account management, or similar customer-facing role
  • Experience supporting U.S. government customers, particularly within the federal civilian sector
  • Strong track record in cybersecurity and/or SaaS customer success
  • Comfort working with technical systems and data, including relational databases, REST APIs, and JSON schemas
  • Ability to write basic scripts (e.g., Python, shell, or similar)
  • Familiarity with software supply chain security concepts, including Software Bills of Materials (SBOMs) and AI Bills of Materials (AIBOMs)
Nice to have
  • Active security clearance or the ability to obtain and maintain one
  • Experience with vulnerability management, GRC, or third-party risk management workflows
What the job really is

As a Customer Success Engineer at Manifest, you will manage the post-sale relationship for enterprise and government customers, ensuring they derive value from the platform. Your role involves onboarding, driving product adoption, and maintaining account health while acting as a trusted advisor on software supply chain security and AI risk. You'll also collaborate with various stakeholders, troubleshoot technical issues, and provide feedback to internal teams.

Benefits
  • Fully remote work (with potential for hybrid co-working)
  • Unlimited PTO (which we take seriously)
  • 100% medical/dental/vision insurance coverage for you and your dependents
  • 401(k) and retirement options
  • Collaborative, mission-driven team built from diverse backgrounds across national security, defense, enterprise technology, and beyond
Things to weigh
  • No specific salary figure listed, only a range based on qualifications and experience
  • Role involves technical troubleshooting, which may require ongoing learning and adaptation to new tools and technologies
  • Focus on U.S. government customers may limit exposure to other industries
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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