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← Lyra Technology Group

Director of Client Value

Lyra Technology Group
Location
Naperville, IL
Posted
16 days ago
Department
Technology
Salary
$110,000–$120,000
What they actually want (must-haves)
  • 5+ years of experience in account management, client success, or a comparable B2B client-facing role, with some experience in an MSP or IT services
  • Demonstrated track record of owning and growing a book of business
  • Ability to hold strategic conversations with C-suite and executive stakeholders
  • Experience building or improving operational processes within a team or department
  • Working knowledge of technology roadmapping, business reviews, and white space analysis
  • Proficiency with HubSpot or comparable CRM
Nice to have
  • Direct experience with tools like ScalePad Lifecycle Insights, MyITProcess or similar
  • ConnectWise or PSA experience
What the job really is

The Director of Client Value at Lyra Technology Group is responsible for post-sale client retention and revenue expansion, acting as a strategic advisor to clients. This role involves building trusted relationships, translating technology recommendations into business terms, and leading discussions on AI strategy and technology roadmaps. Additionally, the Director will manage a team, develop operational processes, and track key performance indicators to ensure client success and growth.

Benefits
  • Targeted base compensation of $110,000–$120,000
  • Total compensation expected to reach approximately $130,000–$140,000
  • Hybrid work model with regular in-person client meetings
Things to weigh
  • Role requires significant travel for client meetings
  • Focus on post-sale client relationships rather than new sales or coordination tasks
  • Emphasis on building processes and standards may require strong change management skills
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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