HHiring Reality
← Lyra Technology Group

Support Engineer- Tier II

Lyra Technology Group
Location
Eagan, Minnesota
Posted
23 days ago
Department
Technology
Salary
$70,000-$75,000
What they actually want (must-haves)
  • Proven experience working as a Tier 2 IT engineer for at least 3 years
  • Excellent customer service and communication skills
  • Excellent problem-solving and analytical skills
  • Ability to explain technical solutions in a clear and understandable manner
  • Experience in 365 administration
  • Networking experience
Nice to have
  • A degree in Information Technology is a plus
  • MS - 102 certification is a plus
  • MD - 102 certification is a plus
What the job really is

As a Tier II Support Engineer, you will be responsible for diagnosing and troubleshooting technical issues, maintaining computer systems, and providing both remote and on-site support. You will also document processes, issues, and solutions while collaborating with an IT team at a client's headquarters. The role requires adaptability to new technologies and effective communication with clients.

Things to weigh
  • No specific mention of remote work flexibility
  • The role is based at a client's headquarters, which may involve commuting
  • The company is private equity-backed, which may influence job stability and culture
Job score3.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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