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Account Manager

Lyra Technology Group
Location
Easton, PA
Posted
1 month ago
Department
Sales
Salary
$70,000-$80,000
What they actually want (must-haves)
  • Bachelor's degree in Business, Technology, Communications, or a related field (or equivalent experience)
  • 2–5 years of experience in account management, client success, or a client-facing role, ideally within an MSP, technology, or professional services environment
  • Excellent communication, presentation, and interpersonal skills, with strong executive presence
  • General familiarity with managed IT, cybersecurity, and overall technology solutions at a conceptual level
  • Strong relationship-building, problem-solving, and organizational skills
  • Ability to manage multiple accounts and competing priorities simultaneously
Nice to have
  • Experience in the MSP, cybersecurity, or broader technology services industry
  • Proven track record of managing client relationships that resulted in retention and account growth
  • Experience leading executive-level business reviews or security discussions
  • Familiarity with project management practices and tools
What the job really is

As an Account Manager at ACE Technology Group, you will be the primary point of contact for a portfolio of clients, ensuring their satisfaction and growth through proactive communication and relationship management. Your responsibilities will include conducting business reviews, overseeing project management, identifying upsell opportunities, and collaborating with internal teams to enhance the client experience. This role emphasizes building strong, long-term relationships and requires a blend of technical knowledge and exceptional interpersonal skills.

Benefits
  • Targeted base compensation of $70,000-$80,000
  • Performance-based commission plan
  • Hybrid work model
Things to weigh
  • No specific mention of career advancement opportunities
  • The role requires a mix of technical knowledge and strong interpersonal skills, which may be challenging for candidates less experienced in technology services
  • The position involves local travel for client meetings, which may affect work-life balance
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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