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Operations Associate

Lyft
Location
Cleveland, OH
Posted
17 days ago
Department
AV & Fleet Operations
Salary
$16.62-$20.77
What they actually want (must-haves)
  • 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
  • Familiarity with the Cleveland area
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • A valid unrestricted driver's license and satisfactory driving record that is insurable under Lyft's policy
Nice to have
  • Proficiency in other languages
  • Experience as a Lyft driver
What the job really is

As an Operations Associate at Flexdrive, you will be responsible for assisting customers with the car rental process, preparing rental vehicles for Lyft drivers, and managing daily rental operations at the Cleveland facility. Your role will involve providing excellent customer service, maintaining vehicle compliance, and ensuring a high standard of service while collaborating with team members to achieve operational goals.

Benefits
  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Unlimited paid time off for salaried team members, 15 days paid time off for hourly team members
  • 401(k) plan
  • 18 weeks of paid parental leave
  • Pre-tax commuter benefits
Things to weigh
  • This role is on-site at a Lyft Flexdrive hub or office location full time.
  • No salary listed, but a range is provided ($16.62-$20.77) which may vary based on qualifications and experience.
  • Candidates must reside in states registered for Flexdrive Services LLC.
Job score4/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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