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← Lumos

Field Operations Supervisor – Fiber Network

Lumos
Location
Brownsburg, Indiana
Posted
2 months ago
Department
4610 Service Operations
What they actually want (must-haves)
  • 6+ years’ Service Operations experience in telecommunications
  • High school diploma or equivalent required
  • Valid, fully unencumbered Driver’s License required
  • Exceptional customer service and interpersonal presence
  • Solid people leader with collaborative work styles
  • Excellent written and verbal communication skills
Nice to have
  • Bachelor’s degree preferred
What the job really is

The Supervisor - Service Operations at Lumos is responsible for leading teams that ensure a professional customer experience during service installations and troubleshooting. This role involves managing service quality, conducting field visits for customer feedback, overseeing administrative tasks, and ensuring compliance with safety and service standards. The position requires proactive leadership and collaboration with various teams to enhance operational efficiency and meet departmental goals.

Benefits
  • Comprehensive health, dental, and vision coverage
  • Competitive compensation packages, including bonus options for eligible positions
  • Paid Time Off & Paid Holidays
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
  • 100% employer-paid life and disability insurance
  • Employee Assistance Program (EAP)
Things to weigh
  • Remote position with on-site responsibilities in Brownsburg, IN market when needed
  • Candidates must reside within 1 hour of Brownsburg, IN
  • Fast-paced environment may require managing multiple projects and priorities simultaneously
Job score2.8/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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