Network Support Specialist

As a Network Support Specialist I at Lumos, you will provide first-line technical support to residential and small business customers, troubleshooting issues related to Voice, Data, Security, and Video services. Your day-to-day tasks will include resolving technical problems, monitoring service performance, documenting interactions, and managing escalations. This role requires adaptability and strong problem-solving skills in a fast-paced environment, with the opportunity to gain hands-on experience with various telecommunications technologies.

• Comprehensive health, dental, and vision coverage
• Competitive compensation packages, including bonus options for eligible positions
• Paid Time Off & Paid Holidays
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
• 100% employer-paid life and disability insurance
• Employee Assistance Program (EAP) with access to professional support for life’s challenges

• Remote position with in-person training required at the High Point, NC location
• Scheduled shifts may include nights, weekends, and holidays based on business needs