As an IT Jr. Engineer - Support Technician at Lumos, you will provide hands-on and remote technical support for various devices and systems, manage user accounts, and resolve technical issues as the first point of contact. Your role will involve troubleshooting, installing equipment, and offering guidance to the Helpdesk team while participating in a rotating on-call schedule for after-hours support. You will also assist with project timelines and collaborate with other teams to ensure smooth operations across the organization.
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