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← Luma Health

Sr. Customer Success Executive

Luma Health
Location
Remote USA
Posted
18 days ago
Department
Customer Success
What they actually want (must-haves)
  • 5+ years of relevant work experience in customer success or account management
  • SaaS experience preferred
  • Excellent project management skills
  • Exceptional written and verbal communication skills
  • Proven success in building trust and driving results for a broad range of stakeholders
  • Ability to quickly identify underlying drivers of problems and execute solutions
Nice to have
  • Healthcare, EMR, EHR Consulting, or Product Management experience
  • Process building experience
  • Upsell experience
What the job really is

As a Senior Customer Success Executive at Luma Health, you will manage relationships with strategic healthcare clients, ensuring they receive maximum value from the company's products and services. Your role involves onboarding new customers, driving product adoption, and developing customer success strategies while collaborating with internal teams to address client needs and concerns.

Benefits
  • Competitive Health Benefits covering 99% of employee and 85% of dependent premium costs
  • Work Life Balance
  • Flexible Time Off
  • Wellness Programs
  • Discounted Perks
  • 401(k) and Company Equity
Things to weigh
  • No specific mention of remote work policies beyond location
  • The role involves managing high-value clients which may require significant time and effort
  • The position is in a fast-paced startup environment which may present challenges
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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