Product Support Specialist

Lucid Software

Location

Salt Lake City, UT

Posted

2 months ago

Department

Customer Operations

What they actually want (must-haves)

2 years practical work experience and/or a Bachelor's degree with strong academic performance
A strong sense of personal ownership and responsibility
Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
Ability to translate complex technical ideas into simple, easy to understand content
Strong written and verbal communication skills (both internally and externally)
Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities

Nice to have

Experience optimizing systems and driving improvements
Basic Project Management experience
Teaching or mentoring experience
A strong understanding of user experience principles
Technical aptitude and troubleshooting skills

What the job really is

As a Product Support Specialist at Lucid Software, you will interact directly with customers to resolve technical issues and enhance user experience. Your role involves managing user relationships, developing support content, and collaborating with various teams to improve product offerings. You will also engage with the user community and help launch new products, ensuring that customer feedback is integrated into future developments.

Things to weigh

Hybrid work model requires in-person collaboration two days a week in South Jordan, UT
Role involves a significant amount of customer interaction and community management
No salary or specific benefits listed in the posting

Job score2/5

Benefits1/5

Freshness1/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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