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← Lucid Software

Product Support Specialist

Lucid Software
Location
Raleigh, NC
Posted
2 months ago
Department
Customer Operations
What they actually want (must-haves)
  • 2 years practical work experience and/or a Bachelor's degree with strong academic performance
  • A strong sense of personal ownership and responsibility
  • Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
  • Ability to translate complex technical ideas into simple, easy to understand content
  • Strong written and verbal communication skills (both internally and externally)
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
Nice to have
  • Experience optimizing systems and driving improvements
  • Basic Project Management experience
  • Teaching or mentoring experience
  • A strong understanding of user experience principles
  • Technical aptitude and troubleshooting skills
What the job really is

As a Product Support Specialist at Lucid Software, you will engage directly with customers, addressing their technical issues and enhancing their experience with Lucid's products. Your role involves collaborating with various teams to resolve user problems, developing help center content, and managing online communities to foster user engagement. You'll also analyze user feedback and metrics to improve product offerings and support strategies.

Things to weigh
  • This position is hybrid, requiring in-person collaboration at the Raleigh office two days per week.
  • The role involves managing online communities and representing Lucid publicly, which may require a strong public presence.
  • No salary or specific benefits are mentioned in the posting.
Job score2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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