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Service Advisor, Riviera Beach

Lucid Motors
Location
Riviera Beach, FL
Posted
15 days ago
Department
Field Service
What they actually want (must-haves)
  • 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
  • Excellent interpersonal skills with a compassionate and patient demeanor
  • Problem-solving and creative thinking skills
  • Ability to articulate and document details to ensure smooth workflow
  • Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
  • Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software
Nice to have
  • AA/BS in either Automotive Technology or Business Management, or equivalent work experience
  • Knowledge of HV systems, LV systems, and EV powertrains
  • Start-up experience and related fast-paced environments
What the job really is

As a Service Advisor at Lucid, you will provide exceptional customer service throughout the vehicle service process, from greeting clients to explaining service options and costs. You will conduct inspections, manage loaner agreements, and ensure that all work meets Lucid's quality standards before returning vehicles to clients. Additionally, you will handle documentation, warranty claims, and customer payments, while maintaining a focus on customer satisfaction.

Benefits
  • Comprehensive and competitive benefits package including medical, dental, and vision insurance
  • Life and disability coverage
  • Paid time off; hourly/non-exempt employees accrue up to 120 hours, salaried/exempt employees accrue up to 160 hours
  • Paid holidays and paid sick leave
  • 401(k) retirement plan
  • Participation in Lucid’s equity program and/or a discretionary annual cash incentive program
Things to weigh
  • No specific mention of career advancement opportunities
  • Role involves handling customer complaints and warranty claims, which may be challenging
  • Full-time schedule includes weekends or extended hours during busy periods
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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