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← Lucid Motors

Service Advisor - Goose Island

Lucid Motors
Location
Chicago, IL
Posted
16 days ago
Department
Field Service
What they actually want (must-haves)
  • 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
  • Excellent interpersonal skills with a compassionate and patient demeanor
  • Problem-solving and creative thinking skills
  • Ability to articulate and document details to ensure smooth workflow
  • Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
  • Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software
Nice to have
  • AA/BS in either Automotive Technology or Business Management, or equivalent work experience
  • Knowledge of HV systems, LV systems, and EV powertrains
  • Start-up experience and related fast-paced environments
What the job really is

As a Service Advisor at Lucid, you will provide exceptional customer service throughout the vehicle service process. Your responsibilities include greeting clients, documenting concerns, explaining service options, tracking vehicle maintenance, and ensuring quality standards are met before returning vehicles to clients. You will also manage loaner agreements and address warranty claims, while maintaining a focus on customer satisfaction.

Benefits
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • Paid time off
  • Paid holidays
  • Paid sick leave
  • 401(k) retirement plan
Things to weigh
  • Full-time role may require weekends or extended hours during busy periods
  • No specific salary information provided
  • Role involves managing customer expectations and satisfaction, which can be demanding
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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