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← Lucid Bots

Customer Success Specialist

Lucid Bots
Location
Charlotte, NC
Posted
17 days ago
Department
Customer Success
What they actually want (must-haves)
  • 1–2 years of experience in customer support, customer success, operations, or a related field
  • Ability to monitor and respond to support requests through a ticketing workflow (HubSpot or equivalent)
  • Experience troubleshooting common hardware, software, and operational questions using established SOPs
  • Ability to resolve routine technical issues within defined SLA targets
  • Strong communication skills to explain technical concepts in customer-friendly language
  • Highly organized and detail-oriented
What the job really is

As a Customer Success Specialist at Lucid Bots, you will serve as the primary advocate for customers using the company's robotics products, ensuring they receive timely support and guidance. Your responsibilities include monitoring and responding to support requests, troubleshooting technical issues, documenting solutions, and collaborating with various teams to enhance customer experience. This role offers a unique opportunity to deepen your technical knowledge in robotics while contributing to customer satisfaction and operational efficiency.

Benefits
  • Health, dental, and vision insurance
  • 3% retirement match
  • 15 days of paid time off (PTO)
  • 3 sick days
  • 11 paid holidays, with 3 of those being floating holidays
  • Employee stock option plan
Things to weigh
  • Hybrid role requiring regular on-site presence in Charlotte, NC
  • Candidates should be local to the Charlotte area or willing to relocate
  • Video submission is encouraged to stand out in the application process
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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