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← LogicGate

Manager, Customer Success (Bellevue, WA / Chicago, IL)

LogicGate
Location
Chicago or Bellevue
Posted
2 months ago
Department
Customer Success
Salary
$115,000 - $140,000
What they actually want (must-haves)
  • 5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem
  • 2+ years of formal people management or dedicated team leadership experience
  • Experience working within a highly configurable low-code/no-code SaaS environment
  • Demonstrated ability and passion for developing individual contributors
  • Exceptional communication and presentation skills
  • Deep knowledge and experience working with large companies
Nice to have
  • Hands-on familiarity with customer success management platforms (e.g., Planhat, Salesforce)
  • Robust GRC, risk management, or compliance industry knowledge
  • A forward-thinking mindset with curiosity for utilizing Generative AI tools
What the job really is

As the Manager of Customer Success at LogicGate, you will lead and mentor a team of Customer Success Managers while overseeing a portfolio of enterprise clients. Your role will involve driving team performance, managing client renewals and retention, and collaborating with various internal departments to enhance customer experience and satisfaction. You will also advocate for the use of AI capabilities within the platform to optimize workflows and support your team's development.

Benefits
  • Competitive salary and variable compensation plans
  • Equity options
  • Flexible health and wellness benefits
  • Generous PTO
  • Annual Company Holidays
  • Health Days
Things to weigh
  • Up to 50% travel required
  • Role involves balancing people leadership with strategic oversight
  • No specific salary mentioned, but range provided
  • Hybrid work model with in-office expectations
Job score3.8/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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