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← LogicGate

Implementation Services Manager (Bellevue, WA / Chicago, IL)

LogicGate
Location
Chicago or Bellevue
Posted
2 months ago
Department
Implementation
Salary
$95,000 - $115,000
What they actually want (must-haves)
  • 3+ years of experience in technical consulting, software implementation, enterprise project management, or a closely adjacent client-facing role (ideally within a B2B SaaS environment)
  • Proven ability to manage multiple large, concurrent technical implementation projects simultaneously while maintaining exceptional quality, timeline adherence, and stakeholder trust
  • Strong technical acumen and comfort with visual configuration work—specifically the ability to deeply learn complex software architectures and build relational data models or workflows within low-code/no-code platforms
  • Intermediate to advanced proficiency in Excel or comparable data tools to support customer data migrations, formula configurations, and system logic designs
  • Exceptional written and verbal communication skills, with demonstrated experience directly managing and advising executive-level stakeholders on complex project phases
Nice to have
  • Foundational or practitioner experience in the GRC, risk management, compliance, or cybersecurity space
  • Hands-on familiarity with customer success management platforms (e.g., Gainsight, Catalyst, Totango) and standard project management software (e.g., Jira, Asana)
  • A strong, demonstrated curiosity for emerging technologies—specifically a comfort level utilizing or experimenting with Generative AI tools to streamline documentation, analyze data sets, or solve configuration challenges
What the job really is

As an Implementation Services Manager at LogicGate, you will oversee the customer onboarding process from kickoff to rollout, managing multiple projects simultaneously while providing expertise in governance, risk, and compliance (GRC). Your role involves consulting with clients, configuring the platform to meet their needs, and ensuring a smooth implementation experience through effective project management and relationship building.

Benefits
  • Competitive salary and variable compensation plans
  • Equity options
  • Flexible health and wellness benefits
  • Generous PTO
  • Annual Company Holidays
  • Health Days
Things to weigh
  • Role requires managing multiple concurrent projects, which may be demanding
  • No specific mention of remote work flexibility beyond hybrid arrangement
  • GRC domain knowledge is preferred but not mandatory
  • The salary range provided may vary based on qualifications and experience
Job score4/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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