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← LVT

Commercial Customer Success Manager

LVT
Location
American Fork, Utah, United States
Posted
19 days ago
Department
Customer Success
What they actually want (must-haves)
  • 3+ years of proven success in a customer success or account management role
  • Strong familiarity with video surveillance, advanced analytics, IoT, or related intelligent site technologies
  • Exceptional communication, negotiation, and interpersonal skills
  • Ability to analyze complex usage metrics and operational data
  • Customer-centric mindset with a track record of anticipating client needs
  • Strong internal coordination skills
What the job really is

As a Commercial Customer Success Manager at LVT, you will manage a portfolio of approximately 60 high-impact commercial accounts, focusing on driving product adoption and maximizing client ROI. Your role will involve developing strategic relationships with C-suite executives, facilitating onboarding, conducting training sessions, and monitoring account health to ensure customer satisfaction and retention. You will also collaborate with internal teams to translate client needs into actionable insights and deliver data-driven presentations during quarterly Executive Business Reviews.

Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
Things to weigh
  • Role requires up to 30% travel for client reviews
  • Position is fully in-office based in American Fork, Utah
  • Candidates must pass a drug screening and background check upon employment
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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