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Success Program Manager

LVT
Location
American Fork, Utah, United States
Posted
25 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 3-5 years experience in program management, digital experience, customer success, or related field
  • Understanding of customer success concepts and principles
  • Knowledge of digital customer journey frameworks and/or lifecycle automation
  • Proactive problem-solving skills and a customer-centric mindset
  • Ability to analyze data and derive actionable insights
  • Excellent communication, collaboration, and facilitation skills
Nice to have
  • Renewals and account management experience
What the job really is

The Success Program Manager will be responsible for building and delivering digital customer success programs and initiatives. This role involves managing customer accounts, driving product adoption, facilitating renewals, and ensuring high customer retention through proactive monitoring and support. The candidate will collaborate with cross-functional teams to enhance customer success through automation and effective communication.

Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
Things to weigh
  • No salary listed
  • Role involves managing a book of business which may require multitasking and prioritization under pressure
  • Experience in ambiguous environments may be challenging for some candidates
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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