As a Technical Support Engineer II at LivePerson, you will provide exceptional support to enterprise-level customers by troubleshooting complex technical issues and ensuring timely resolutions. You will collaborate with internal teams, act as the voice of the customer, and contribute to process improvements while mentoring team members. The role requires a customer-centric approach and the ability to work in a fast-paced, ambiguous environment, including 24/7 shift work and on-call duties.
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