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← LivePerson

Technical Support Engineer II

LivePerson
Location
Sofia, Bulgaria
Posted
24 days ago
Department
Global Support
What they actually want (must-haves)
  • Minimum of 3 years of experience working as a Tier 2/3 Support Engineer or equivalent customer-facing position
  • Experience supporting enterprise-level customers, preferably with Fortune 500 organizations
  • Proven experience in analyzing, troubleshooting, and providing solutions for technical issues of varying complexity
  • Knowledge of web technologies and protocols
  • Excellent oral and written communication skills in English
  • Resilience to work in a fast-paced environment and meet tight timelines
Nice to have
  • Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field
What the job really is

As a Technical Support Engineer II at LivePerson, you will provide exceptional support to enterprise-level customers by troubleshooting complex technical issues and ensuring timely resolutions. You will collaborate with internal teams, act as the voice of the customer, and contribute to process improvements while mentoring team members. The role requires a customer-centric approach and the ability to work in a fast-paced, ambiguous environment, including 24/7 shift work and on-call duties.

Benefits
  • Health: medical, dental, and vision
  • Time away: 28 vacation days
  • Development: Generous tuition reimbursement and access to internal professional development resources
  • Additional: Food Vouchers
Things to weigh
  • Role involves 24/7 shift work and on-call duties
  • Fast-paced and ambiguous work environment may not suit everyone
  • No specific technologies or tools mentioned, which may indicate a lack of focus on modern tech stacks
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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