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← Litify

Support Engineer – Tier 1 (Salesforce Certified)

Litify
Location
Anywhere, USA
Posted
1 month ago
Department
Customer Success
Salary
$75,000-$80,000
What they actually want (must-haves)
  • 1-3 years of technical customer facing experience (preferably in the SaaS space)
  • 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
  • Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud)
  • Excellent judgment, analytical thinking, and attention to detail
  • Superb time management and organizational skills
  • Ability to work in an ever-changing and fast-paced environment
Nice to have
  • A bachelor’s degree from an accredited university is a plus
  • Familiarity with APIs and how they work (POST/PATCH/PUT/GET)
  • Experience with advanced Salesforce tools (Dev Console/Data Loader/Workbench)
  • Experience with Web Debugging tools (Postman/Browser Dev Console/Telerik)
  • Understanding of web technologies (HTML, CSS, and JS)
What the job really is

As a Support Engineer (Tier 1) at Litify, you will be part of the Customer Success team, providing technical support and troubleshooting for clients using Litify's products built on the Salesforce platform. Your daily tasks will include addressing complex technical issues, collaborating with Customer Success Managers, and creating knowledge articles to enhance customer experience. You will also perform basic configuration changes in Salesforce and engage in special projects related to product support.

Benefits
  • Estimated base salary pay range of $75,000-$80,000
  • Potential for a bonus
  • Benefits offered
Things to weigh
  • Job is fully remote except for employees in NYC and NJ who must adhere to a hybrid schedule
  • Salary range may vary based on experience and qualifications
  • No specific details on the benefits package or bonus structure provided
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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