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IT Service Desk Specialist

Talon.One LinkedIn Jobs
Location
Denver
Posted
17 days ago
Department
IT Operations
Salary
$60,000 - $65,000
What they actually want (must-haves)
  • 1–2+ years of experience in an IT support, helpdesk, or service desk role
  • Solid working knowledge of macOS and Windows environments
  • Familiarity with MDM solutions (e.g. Jamf) for device management
  • Basic understanding of network fundamentals (DNS, VPN, Wi-Fi troubleshooting)
  • Hands-on experience with Google Workspace (Gmail, Drive, Calendar, Meet) and common collaboration tools (Slack, Zoom)
  • Exposure to identity and access management tools (e. g. Google Workspace Admin)
Nice to have
  • Additional languages
What the job really is

As an IT Service Desk Specialist at Talon.One, you will manage day-to-day IT operations and support for US-based employees. Your responsibilities include resolving IT incidents, diagnosing hardware and software issues, and improving IT processes while collaborating with the Berlin IT team. This part-time role requires independent judgment and a service-oriented mindset to enhance the employee experience.

Benefits
  • $1,200 annual learning budget
  • Flexible PTO policy
  • $350 home office setup budget
  • $50 monthly home office allowance
  • Freedom to work from abroad for up to 90 days worldwide
  • WeWork On-Demand access for flexible workspace solutions
Things to weigh
  • Part-time role with 30 hours/week
  • Flexible schedule may require availability during key US afternoon hours
  • Salary range is subject to change and may vary based on experience and location
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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