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← Lightspeed Systems

Technical Support Specialist

Lightspeed Systems
Location
Austin, Texas, United States
Posted
15 days ago
Department
Customer Service
What they actually want (must-haves)
  • Bachelor’s degree in information technology, Computer Science, or a related field
  • 6+ months of technical support, help desk, or customer support experience
  • Strong troubleshooting and problem-solving skills
  • Familiarity with Windows and macOS operating systems
  • Strong written and verbal communication skills
  • Excellent organizational skills and attention to detail
What the job really is

As a Technical Support Specialist at Lightspeed Systems, you will provide front-line technical support to customers, helping them troubleshoot and resolve issues with the company's product suite. Your role will involve direct communication with customers via various channels, assisting with product setup and configuration, and collaborating with Product and Engineering teams to address complex challenges. You will also document issues, monitor support queues, and contribute to knowledge base articles.

Benefits
  • Snacks galore and a private chef serving up lunch Tuesday through Thursday
  • A state-of-the-art fitness center (with outfitted locker rooms)
  • Physical therapist onsite regularly
  • Indoor and outdoor casual collaboration spots
  • Pet-friendly office environment
  • A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
Things to weigh
  • No salary listed
  • Position requires current, permanent authorization to work in the United States; no visa sponsorship available
  • Role involves a mix of technical troubleshooting and customer service in a fast-paced SaaS environment
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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