Contact Center Coordinator

As the Contact Center Coordinator at Lighthouse Behavioral Health Solutions, you will be the primary point of contact for individuals and families seeking behavioral health services. Your day-to-day responsibilities will include managing calls, conducting preliminary screenings, verifying insurance, scheduling assessments, and providing crisis support when necessary. You will also maintain accurate records and collaborate with various teams to ensure a smooth intake and admissions process.

• Paid time off (PTO and sick time)
• Paid holidays
• Medical/dental/vision
• 401(k)
• Life insurance
• Paid continuing education with supervision

• On-site position with flexibility for nights, weekends, and holidays as needed
• Fast-paced call center setting requires extended periods of sitting, phone communication, and computer use
• Occasional lifting (up to 25 pounds) and mobility within the office as needed