Strategic Account Manager

The Strategic Account Manager (SAM) at Lighthouse is responsible for managing a portfolio of high-value Tier 1 accounts, focusing on building executive relationships and driving commercial outcomes. Daily tasks include conducting business reviews, utilizing AI tools to demonstrate ROI, and collaborating with various teams to ensure customer success. The role requires a strong technical understanding of hospitality technology and a proactive approach to account management.

• Flexible time off: Autonomy to manage your work-life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance

• High-touch engagement model may require significant relationship management skills.
• Role heavily relies on AI tools, which may be a steep learning curve for those unfamiliar with them.
• The position demands a proactive approach to prevent churn, which can be challenging in a fast-paced environment.