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← LIGHTFEATHER IO LLC

ServiceNow Business Analyst

LIGHTFEATHER IO LLC
Location
United States
Posted
12 days ago
Department
All Departments
Salary
$110,000–$130,000
What they actually want (must-haves)
  • U.S. Citizenship
  • Ability to obtain and maintain a Secret Level security clearance
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
  • 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform
  • Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies)
  • Experience working in an Agile/Scrum environment
Nice to have
  • ITIL v4 Foundation (or higher)
  • Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM)
What the job really is

The Senior ServiceNow Business Analyst at LightFeather will lead requirements gathering and process design for federal agency clients, acting as a bridge between business stakeholders and technical teams. Responsibilities include translating mission requirements into ServiceNow solutions, conducting gap analyses, mentoring junior staff, and ensuring compliance with federal standards. The role is fully remote and requires collaboration within Agile/Scrum frameworks.

Things to weigh
  • Salary range is $110,000–$130,000, which may vary based on experience
  • Position requires U.S. citizenship and a Secret-level security clearance due to federal contract requirements
  • Role involves significant interaction with federal agencies, which may come with specific challenges and constraints
  • Emphasis on compliance with federal IT standards, which may limit flexibility in solution design
Job score4/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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