Customer Service Executive - Collections

As a Customer Service Executive in the Collections team at Liberis, you will manage the in-house collection process, focusing on improving collection rates while ensuring a positive customer experience. Your daily tasks will include monitoring receivables, engaging with customers through calls and emails, and strategizing to minimize accounts sent for debt collection. You will also be responsible for maintaining high standards of accuracy and fairness in all interactions.

• No specific salary or benefits mentioned
• Role involves direct customer engagement which may require handling difficult conversations
• Emphasis on independent decision-making may not suit everyone
• Experience in SME collections preferred but not mandatory