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Collections Agent

Liberis
Location
Nottingham, United Kingdom
Posted
2 months ago
Department
Risk
What they actually want (must-haves)
  • Fluency in English and one additional language (German, Czech or Slovak)
  • Demonstrated experience within a collections team, preferably in SME collections
  • Proven ability to self-manage and prioritise tasks effectively
  • Excellent interpersonal communication skills
  • High level of integrity in all actions and decisions
  • Proficiency in Excel
What the job really is

As a Collections Agent at Liberis, you will be responsible for managing the in-house collection process, focusing on improving collection rates while ensuring a positive customer experience. Your daily tasks will include monitoring receivables, engaging with customers through calls and emails, and strategizing to minimize defaulting accounts. You will also act as a Fairness Ambassador, ensuring that all interactions reflect the company's commitment to treating customers fairly.

Things to weigh
  • No salary listed
  • Role involves direct customer engagement which may require strong emotional resilience
  • Focus on collections may not appeal to all candidates
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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