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← LG Electronics

Technical Call Center Manager

LG Electronics
Location
Huntsville, AL
Posted
23 days ago
Department
Parts - I40007
What they actually want (must-haves)
  • Minimum of associate’s degree, or technical training in appliance or technical related field
  • High level of PC knowledge such as MS Office
  • Excellent communication skills both written and oral
  • Minimum of 10 years’ working experience in consumer electronics and/or appliance fields
  • High level of mechanical and electrical concepts
  • High level of laundry and cooking appliance repair concepts
What the job really is

The Technical Call Center Manager at LG Electronics is responsible for leading technical support operations within the call center, ensuring that field technicians and internal support teams have the necessary information to repair LG appliances effectively. This role involves managing daily operations, overseeing TCC agents, providing technical support, and analyzing performance to improve service quality and customer satisfaction.

Benefits
  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time
  • Performance based Short-Term Incentives
  • Access to confidential mental health resources
  • Personal fitness goal incentives
Things to weigh
  • Travel less than 10%
  • Salary range provided is $107,000 — $120,000 USD, but may not reflect all geographic differentials
  • Role involves significant experience in consumer electronics/appliance fields which may limit entry-level candidates
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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