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LEAD Technician Field Manager 1884 (Mark Rogers)

LG Electronics
Location
Minnesota
Posted
23 days ago
Department
AS CAC - S20212
What they actually want (must-haves)
  • Associates degree in technical discipline or a minimum of 10 years’ technical management experience in the HVAC field
  • Proven expertise on all LG HVAC products, controls, and systems
  • Proven experience in troubleshooting complex electronic and refrigerant flow systems
  • Must be proficient with all Microsoft Office programs with specialty in Excel preferred
  • Experience with Salesforce case management and KPIs required
  • Excellent communication skills for conveying advanced technical concepts
Nice to have
  • HVAC industry related certifications
  • Knowledge of specialized troubleshooting tools such as oscilloscopes, voltage and analyzers, frequency counters, power quality/power demand analyzers, sound level measuring devices, infrared/thermal imaging equipment
What the job really is

The LEAD Technician Field Manager at LG Electronics is responsible for managing and training internal technical support personnel and field teams, focusing on quality assurance and service resolution. This role involves analyzing field quality trends, providing diagnostic support for complex HVAC equipment, and facilitating advanced product training. The position requires significant travel and engagement with various stakeholders to ensure effective service and quality management.

Benefits
  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time
  • Performance based Short-Term Incentives (varies by role)
  • Access to confidential mental health resources
  • Personal fitness goal incentives
Things to weigh
  • Position may require up to 75% travel which could impact work-life balance
  • Role involves high-level technical problem-solving which may be stressful
  • Complexity of the role may require ongoing education and adaptation to new technologies
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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