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Service Desk Analyst

LendingTree
Location
Charlotte, NC, United States
Posted
27 days ago
Department
Information Technology
Salary
$65,000-$80,000
What they actually want (must-haves)
  • 0-2 years of experience in Information Technology (help desk, campus IT, internship, or equivalent coursework/training)
  • Basic familiarity with O365 and a willingness to learn Azure/Entra administration
  • Proficiency in troubleshooting hardware & software issues (Windows 11, O365 apps, etc.)
  • Demonstrated technical capability and aptitude
  • Exceptional analytical ability, communication, and documentation skills
  • Willingness to learn new things and take on challenges
Nice to have
  • A Bachelor's degree relating to Technology
  • Experience in low level scripting & automation with frameworks/languages such as PowerShell, Microsoft Flow, PowerApps, Python
  • Experience procuring, configuring, and managing hardware in an enterprise environment
  • Experience working in a SOX compliant environment
  • Experience working with O365 Endpoint Manager & Security Center
What the job really is

As a Service Desk Analyst at LendingTree, you will provide front-line support for the O365/Azure environment, assisting employees with software and hardware troubleshooting. Your role involves creating technical documentation, maintaining request handling procedures, and collaborating with cross-functional teams to improve internal systems. This position offers opportunities for career growth into more technical roles based on your performance and interests.

Benefits
  • Medical, dental, vision insurance
  • 401(k) matching
  • Variable compensation, annual bonus
Things to weigh
  • In-office presence required Monday-Friday
  • No prior cloud administration experience required, but candidates should have strong troubleshooting instincts
  • Candidates outside of Charlotte NC will not be considered
Job score3.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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