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← LeagueApps

Customer Support Specialist

LeagueApps
Location
New York, New York
Posted
1 month ago
Department
Customer Success
Salary
$51,017 - $65,000
What they actually want (must-haves)
  • One or more years of experience in a customer facing role within a service or support environment
  • Strong verbal communication skills with the ability to stay calm, clear, and solutions focused
  • Excellent written communication skills for email and chat interactions
  • Technically adept and quick to learn new systems and tools
  • Comfortable working in a fast moving, collaborative environment
  • Experienced with spreadsheets and basic image editing tools
What the job really is

The Customer Support Specialist at LeagueApps is responsible for being the primary point of contact for partner inquiries, providing clear and empathetic guidance. Daily tasks include troubleshooting platform issues, capturing customer feedback for product improvements, maintaining support resources, and collaborating with various teams to ensure timely issue resolution. The role aims to enhance partner satisfaction and loyalty through high-quality service.

Benefits
  • Compensation: $51,017 - $65,000
  • Health Benefits: Medical, Dental, Vision coverage, HSA
  • Commuter Benefits
  • Home-Office Stipend
  • Sports Leagues subsidies for employees and their children
  • Cell phone and gym subsidies
Things to weigh
  • No remote work details specified beyond location options
  • Role may involve handling technical issues which could require specific technical knowledge
  • The position is described as fast-paced, which may not suit everyone
Job score3.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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