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Principal Technical Writer

LastPass
Location
Remote - Hungary
Posted
16 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Proven experience in DITA XML authoring, including fluency in the DITA authoring language and associated toolsets
  • Demonstrated ability to define and execute documentation strategy across multiple product lines, aligning content with business and customer goals
  • Strong understanding of search technologies, including indexing, ranking signals, metadata structures, and taxonomy design
  • Fluency in AI tools for content work, including using AI to identify performance gaps, generate and refine drafts, and accelerate quality improvements at scale
  • Proven experience with content delivery tools, systems, and content components across backend and frontend environments
  • Recognised within cross-functional teams as a trusted editorial partner who brings clarity to complex technical topics
Nice to have
  • Familiarity with localization processes and translations coordination
  • Experience with chatbot platforms or interactive content delivery
  • Savviness with XML/HTML and experience working across a variety of CMS and publishing platforms
What the job really is

As a Principal Technical Writer at LastPass, you will lead the content strategy for digital support, creating and managing various forms of support content to enhance customer understanding and success with the products. Your role involves collaborating with engineering, product, and UX teams to ensure accurate customer-facing language and optimizing content delivery through analytics and strategic management.

Benefits
  • Competitive compensation
  • Flexible Paid Time Off policies, including Quarterly Self-Care Days and Volunteer Days
  • Parental leave
  • Comprehensive health coverage, including dependents
  • Home office setup support
  • LastPass Families free account for up to 5 members
Things to weigh
  • No salary listed
  • Remote position may require self-motivation and discipline
  • Role involves collaboration across multiple teams, which may lead to competing priorities
Job score3.8/5
Benefits5/5
Freshness4/5
Career value5/5
Role clarity5/5
Pay transparency0/5

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