Customer Success Manager (w/m/d)

As a Customer Success Manager at Lanes & Planes, you will manage strategic relationships with enterprise B2B clients, ensuring their long-term success with the company's SaaS solutions. Your daily tasks will include overseeing client portfolios, conducting health checks and business reviews, managing contracts and negotiations, addressing client issues, and enhancing product adoption through training and support.

• Flexible working models including hybrid and 100% remote options
• Up to 60 days per year of remote work from within the EU
• New IT equipment provided, including MacBook
• 28 days of vacation per year, increasing to a maximum of 30 days
• 10% discount on private travel booked through the L&P platform
• DRV card for discounted leisure offers after the probation period

• No salary information provided
• Role involves managing complex customer issues which may require high problem-solving skills
• The position emphasizes a strong commercial mindset and negotiation skills
• The company promotes an open feedback culture with biannual feedback discussions