HHiring Reality
← Kuros Biosciences, Inc.

IT Operations & Service Delivery Manager

Kuros Biosciences, Inc.
Location
Alpharetta, GA
Posted
7 days ago
Department
4710 - IT
What they actually want (must-haves)
  • Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or related field
  • Minimum 4-6 years of IT operations and/or service delivery experience
  • Experience working with MSP-managed environments
  • Experience with ITSM processes and service reporting
  • Experience in Microsoft-centric environments (Microsoft 365, Entra ID, Intune, Azure)
Nice to have
  • ITIL Foundation or ITIL 4 certification
  • Microsoft 365, Azure, or Intune certifications
  • Experience in a regulated industry (medical device, life sciences, pharmaceutical, healthcare, or manufacturing)
What the job really is

The IT Operations & Service Delivery Manager at Kuros is responsible for overseeing the daily delivery of IT services across the company's global operations. This includes managing service performance, coordinating with managed service providers (MSPs), and ensuring compliance with operational standards. The role involves monitoring service levels, preparing operational reports, and supporting change management and incident coordination activities.

Things to weigh
  • Full-time hybrid position based in Alpharetta, GA
  • Travel requirement for domestic and international travel
  • Physical demands may include lifting items over 50 pounds
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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