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← Koalafi

Merchant Support Representative

Koalafi
Location
Remote (US)
Posted
18 days ago
Department
Merchant Support
What they actually want (must-haves)
  • 1-2 years in a fully remote, customer service role
  • Excellent verbal and written communication skills
  • Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders
  • Proficiency with the Microsoft Office Suite (Excel/Word)
  • Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms
  • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
What the job really is

As a Merchant Support Representative at Koalafi, you will provide exceptional support to a growing network of merchants by managing relationships and addressing inquiries related to lease or loan applications. Your role involves handling inbound and outbound communications, conducting back-office processes, and ensuring a high-quality experience for merchants. You will also be responsible for fostering ongoing relationships and adapting to new technologies as the company scales.

Benefits
  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)
Things to weigh
  • Hourly rate of $21/hr
  • Position eligible for Operations bonus incentive
  • Remote work requires a reliable internet connection and a quiet workspace
  • Available to work nights and weekends
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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