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← Koalafi

Business Operations Associate

Koalafi
Location
Remote (US)
Posted
18 days ago
Department
Back Office & Operations Support
What they actually want (must-haves)
  • 2+ years of relevant experience in financial services, billing, or fraud investigations
  • Excellent problem solving, math, computer, and keyboarding skills, including proficiency in Microsoft Suite
  • Excellent verbal and written communication skills
  • Attention to detail and excellent organizational skills
  • Strong interpersonal and active listening skills
  • Ability to work independently and efficiently, both in-person and on work from home days
Nice to have
  • Bilingual (English/Spanish) preferred; additional languages a plus
What the job really is

As a Business Operations Associate at Koalafi, you will provide exceptional customer service and operational support to a growing customer base through non-phone channels such as email and direct mail. Your responsibilities will include handling back-office tasks like posting payments, managing disputes, and ensuring compliance with regulatory processes, all while identifying opportunities for improvement in operations.

Benefits
  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)
Things to weigh
  • No salary listed beyond hourly rate of $24/hr
  • Role involves routine or repetitive tasks
  • Position requires adherence to highly-regulated processes
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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