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← Koalafi

Fraud Investigator

Koalafi
Location
Richmond, VA
Posted
1 month ago
Department
Fraud
Salary
$61,000-$74,000
What they actually want (must-haves)
  • 2+ years of relevant experience in fraud detection, investigation, or related financial services experience
  • Strong pattern recognition and attention to detail
  • Ability to conduct thorough research using multiple data sources
  • Experience documenting processes, procedures, and investigation findings
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
Nice to have
  • Familiarity with fraud databases or investigative platforms
  • Bilingual (English/Spanish) preferred
What the job really is

As a Fraud Investigator at Koalafi, you will monitor and research risk signals related to potential fraud for both customers and merchants. Your responsibilities include conducting risk assessments during merchant onboarding, investigating suspicious behaviors, managing inbound fraud claims, and collaborating with various departments. You will utilize multiple data sources and tools to ensure accurate conclusions and prevent fraud.

Benefits
  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)
Things to weigh
  • Salary range provided is $61,000-$74,000, which may vary based on experience and location
  • Remote work options available, but candidates near office locations may be expected to work in-office or hybrid
  • No specific mention of career advancement opportunities or training programs
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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