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Tech Support (Fluent in German) (Position located in Berlin, Germany)

KnowBe4
Location
Berlin, Germany
Posted
20 days ago
Department
Z-Archived
What they actually want (must-haves)
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Minimum of 1 year experience in similar or related position
  • Excellent verbal and written communications
  • Highly organized and result-oriented
  • Excellent time management and organization skills
  • Can demonstrate technical troubleshooting and analysis ability
Nice to have
  • Two-year degree preferred
  • Familiarity with firewall and email protocols is preferred
What the job really is

The Tech Support role at KnowBe4 involves being the first point of contact for customer support, focusing on resolving product-related issues and inquiries. Daily tasks include assisting with product implementation, troubleshooting customer issues, managing support tickets, and collaborating with internal teams to enhance product offerings. The position requires effective communication and strong technical skills to ensure customer satisfaction and timely resolution of issues.

Benefits
  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
Things to weigh
  • Position is located in Berlin, Germany
  • No salary listed
  • An applicant assessment and background check may be part of the hiring procedure
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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