HHiring Reality
← KnowBe4

Onboarding Consultant

KnowBe4
Location
São Paulo, Brazil
Posted
23 days ago
Department
Customer Success
What they actually want (must-haves)
  • Bachelor’s degree or equivalent education preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space
  • 2 years experience in Customer Implementation, Customer Onboarding, Customer Support, Technical Consulting, Business Analyst or related roles and experience
  • Experience with Salesforce or other CRM
  • Experience with a Services PSA solution and/or time tracking
  • Experience with Microsoft Excel and Word
Nice to have
  • AI/SaaS application, Cybersecurity and IT experience is plus
What the job really is

The Onboarding Consultant at KnowBe4 is responsible for guiding new customers through the onboarding process for the company's security products. This role involves collaborating with various internal teams, providing hands-on support during setup and training, and ensuring a smooth transition from sales to customer success. The consultant will also document onboarding steps and maintain communication with customers to address their needs and concerns.

Benefits
  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
Things to weigh
  • No salary listed
  • Position requires strong collaboration with multiple internal teams
  • Experience with specific tools and technologies is emphasized
  • Role may involve a steep learning curve with new product innovations
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to KnowBe4?

See how your résumé matches this role — and tailor it from what actually gets interviews.