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Manager, Customer Onboarding

KnowBe4
Location
São Paulo, Brazil
Posted
23 days ago
Department
Customer Success
What they actually want (must-haves)
  • Bachelor’s degree or equivalent work experience
  • Proven leadership experience in customer onboarding, customer implementation, or customer success within a B2B SaaS environment
  • Strong understanding of customer onboarding processes and customer lifecycle management
  • 8+ years experience in Customer Implementation, Onboarding, Technical Consulting, or Solution Delivery
  • 3+ years experience building and managing high-performing teams
  • Technical proficiency with AI/SaaS platforms and solution delivery
Nice to have
  • Cybersecurity experience and expertise
What the job really is

The Manager, Customer Onboarding at KnowBe4 will lead the Onboarding Consulting team in São Paulo, Brazil, focusing on driving seamless customer onboarding and ensuring technical excellence. This role involves mentoring the team, developing scalable onboarding processes, collaborating with various internal stakeholders, and advocating for customer needs to enhance platform capabilities. The manager will also monitor performance metrics and foster a culture of innovation and customer-centricity within the team.

Benefits
  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
Things to weigh
  • No salary listed
  • Experience in cybersecurity is preferred but not mandatory
  • Role involves significant responsibility in team management and customer interaction
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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