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Core Support Technician (Position located in Cape Town, South Africa)

KnowBe4
Location
Cape Town, South Africa
Posted
27 days ago
Department
Z-Archived
What they actually want (must-haves)
  • Preferred Associate degree in a related information technology field or 3 years of equivalent experience
  • Strong understanding of IT best practices and standards
  • Experience with Gmail and Google Docs
  • Experience with Mac and Apple products
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
Nice to have
  • A+ Certification
  • Network+ Certification and G-Suite Certification obtained within 2 years of hire
  • Strong work ethic and emphasis on attention to details
  • Ability to operate effectively in a team environment with both technical and non-technical team members
  • Results driven and time management skills
What the job really is

The Core Support Technician will provide level 1 support for desktop and laptop systems, handling break/fix services, application loading, and user settings. Responsibilities include managing incident tickets, collaborating with various teams to resolve issues, and maintaining desktop configurations. The role also involves troubleshooting hardware and software, administering G-suite, and ensuring effective service desk operations.

Benefits
  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
Things to weigh
  • No salary listed
  • Position requires flexible hours, including weekends and evenings
  • Role involves handling confidential matters
  • An applicant assessment and background check may be part of the hiring procedure
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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