As the Director of Customer Success for Enterprise at Klaviyo, you will lead a team of managers and oversee approximately 40-50 Enterprise Customer Success Managers. Your role involves enhancing the customer experience post-onboarding, driving team efficiency, and collaborating with various departments to achieve business goals. You will also be responsible for developing your team, acting as an escalation point for issues, and leveraging data and AI to inform strategies and improve customer engagement.
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