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← Kiavi

Asset Resolution Specialist

Kiavi
Location
Remote
Posted
today
Department
Servicing
Salary
$45,000 to $67,000
What they actually want (must-haves)
  • Minimum of 2 years of mortgage experience
  • Bachelor’s degree
  • Exemplary communication skills, both written and spoken
  • Ability to guide customers and investors through the retention and/or liquidation process
  • General knowledge about the entire loss mitigation process
  • Self-starter with the ability to independently work a pipeline effectively
What the job really is

As an Asset Resolution Specialist at Kiavi, you will be the primary contact for customers needing assistance with their mortgage loans after approval. Your role involves managing a portfolio of loans in default, negotiating loss mitigation strategies, and guiding customers through various workout options to avoid default. You will also ensure effective communication with borrowers and internal teams while tracking all updates and decisions in the appropriate systems.

Benefits
  • Medical, Dental, and Vision Insurance with free employee-only coverage
  • Health Savings Account (HSA) contributions
  • Disability and Life Insurance
  • Remote Work Policy with office setup reimbursement and monthly stipend
  • Flexible Time Off
  • Paid Leaves for medical or caregiver purposes and maternity/paternity leave
Things to weigh
  • Pay range is broad and depends on various factors including location and experience
  • Role involves managing potentially sensitive situations with customers in default
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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