HHiring Reality
← Keyfactor, Inc.

Director, Customer Marketing

Keyfactor, Inc.
Location
United States; Remote or Canada
Posted
12 days ago
Department
Marketing
What they actually want (must-haves)
  • 8+ years in B2B enterprise marketing
  • Significant leadership of customer marketing, lifecycle, advocacy, or community programs
  • Proven success building retention and expansion programs
  • Experience with customer advisory boards and flagship customer events
  • Track record building advocacy, reference, and referral programs
  • Strong command of CRM and marketing automation data
Nice to have
  • Experience in cybersecurity or enterprise infrastructure software
What the job really is

The Director of Customer Marketing at Keyfactor will lead initiatives to enhance customer engagement and growth across the company's existing customer base. This role involves developing strategies for customer adoption, retention, and advocacy, while collaborating with various teams such as Customer Success and Sales. The director will also oversee community engagement and customer advisory boards, ensuring that customer insights inform product development and marketing strategies.

Benefits
  • Second Fridays (company-wide day off on the second Friday of every month)
  • Comprehensive benefit coverage globally
  • Paid Parental Leave
  • Competitive time off globally
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees
  • DIVERSE Commitment for inclusivity and diversity
Things to weigh
  • No specific salary listed, only that it will be commensurate with experience
  • Role involves significant cross-functional collaboration, which may require strong interpersonal skills
  • The position is remote, which may affect team dynamics and communication
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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