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← Keyfactor, Inc.

Associate Technical Account Manager

Keyfactor, Inc.
Location
USA; Remote (Cleveland area preferred)
Posted
23 days ago
Department
Professional Services: TAM
What they actually want (must-haves)
  • Bachelor's degree or equivalent experience
  • Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role
  • General knowledge of enterprise software environments, customer support processes, and technical issue coordination
  • Foundational customer relationship management skills
  • Technical aptitude
  • Issue tracking and follow-up skills
Nice to have
  • Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments
What the job really is

The Associate Technical Account Manager at Keyfactor is responsible for supporting the post-sale technical relationship for a portfolio of customer accounts. This role involves assisting customers with the adoption of company solutions, responding to routine inquiries, monitoring account health, and collaborating with internal teams to resolve issues. The position emphasizes strong communication and organizational skills while contributing to customer success and documentation efforts.

Benefits
  • Second Fridays (a company-wide day off on the second Friday of every month)
  • Comprehensive benefit coverage globally
  • Paid Parental Leave for new parents
  • Competitive time off globally
  • Employee-focused ambassadors via Key Contributors & Culture Committees
  • Diversity and inclusion initiatives
Things to weigh
  • No specific salary listed
  • Position involves less than 25% travel
  • Role may require managing routine activities under supervision, indicating a need for guidance in the early stages
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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