HHiring Reality
← Keeper Security

B2B Customer Support Representative

Keeper Security
Location
Remote, US
Posted
1 month ago
Department
Support
What they actually want (must-haves)
  • 1+ years of experience in a business to business (B2B) technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with clients
Nice to have
  • Bachelor's degree
  • Salesforce experience
  • ServiceNow experience
  • Technical proficiency with smartphones, tablets and computers
What the job really is

As a B2B Customer Support Representative at Keeper, you will provide technical support to business clients through phone and email, utilizing Salesforce for managing requests. Your role involves troubleshooting product issues, maintaining product knowledge, and ensuring a high level of customer satisfaction while working in a fast-paced environment.

Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses
Things to weigh
  • No salary listed
  • Remote position with a hybrid option only for candidates in the Chicago metro area
  • Fast-paced, high-growth environment may require adaptability
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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