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← Keen Software House

Customer Support Specialist (Space Engineers)

Keen Software House
Location
Prague, Czech Republic (On-site) / Remote within Europe
Posted
12 days ago
Department
Marketing
What they actually want (must-haves)
  • 3+ years of professional experience in customer support, player support, community management, or a similar player-facing role in the video game industry
  • Strong understanding of video game communities and player interactions with live games
  • Experience communicating directly with players through platforms such as Steam, Discord, and support portals
  • Fluent English, spoken and written
  • Ability to remain calm and professional when dealing with frustrated players
  • Strong analytical judgment and experience analyzing player sentiment
Nice to have
  • Experience working on live-service, Early Access, or continuously developed games
  • Experience with sandbox, simulation, survival, or technically complex games
  • Familiarity with Space Engineers
  • Active interest in PC gaming, modding, or sandbox game communities
What the job really is

The Customer Support Specialist at Keen Software House will serve as a vital link between the player community of Space Engineers and the development teams. This role involves monitoring player feedback across various platforms, identifying recurring issues, and communicating actionable insights back to the studio. The specialist will also ensure clear communication with players regarding updates and changes, while proactively addressing community concerns and improving support processes.

Benefits
  • 25 days of annual leave
  • Flexible sick leave
  • Modern offices with quiet focus zones, beautiful garden, quality equipment, bike storage, gym and shower, fully stocked kitchen
  • Regular team breakfasts, workshops, and relaxed meetups
Things to weigh
  • Role involves significant player interaction, requiring strong communication skills and emotional intelligence
  • Proactive role with ownership of community issues, which may lead to high responsibility
  • No salary or specific compensation details provided
  • Remote work is available but requires alignment with CET +/- 2 hours
Job score3.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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